Call center job

 

Digicon Technologies Ltd.

post name: Customer Service Representative.

Total Post: 260

Job Location: Dhaka + Jashore 

Educational Requirements

• Must be graduated from any reputed University/ Institutions.
• Diploma completed candidates are also encouraged to apply.
• Running students (graduation and degree) are encouraged to apply. (Jashore) 

 Both males and females are allowed to apply

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 Employment Status: Full-time, Contractual

 Job Responsibilities

• Need to handle incoming calls to the prospective customers pertaining to the Client's business.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call actively to solve client's problem.
• Must be knowledgeable about Facebook (Social media), email & web chat.
• Refer unresolved customer grievances to designated persons for further investigation.
• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
• Report time to time to the team leader for complicated issues.
  

 Additional Requirements

• Age 21 to 32 years
• Similar experience in BPO industry will get preference.
• Basic computer knowledge.
• Good oral communication skill.
• Good listening skill and analytical skill.
• Customer focus and adaptability to different personality types.
• Willingness to work in any shift/ roster. 
  

 

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Walk-in-Interview (for Dhaka)
Interview Time: 10.00 AM
Day: Saturday to Thursday.
Except Friday and Any Government Holiday.
Please bring your CV, Photocopy of NID & Photocopy of Graduation Certificate along with you.
Please maintain proper protection (You will not allowed without proper protection)
Interview Location: (4thFloor) Rajuk Trade Center, Nikunja 2, Khilkhet, Dhaka.

*Photograph must be enclosed with the resume. OR

Apply link: click here for Dhaka

                          click here for Jashore

source: bdjobs.com